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You can play with confidence in UK because your personal information and £ are safe with us. For account setup, payments, and safe gaming, this Privacy Policy explains what information we gather and how it is kept safe. It also tells you what rights you have and how we make sure the identities of UK and international players when the law says we have to.
Fortune Games Casino Needs a Small Amount of Personal Information To Create Your Profile, Keep Your Access Safe, and Give You the Services You Request, We Need to Collect Some Personal Information When You Sign Up for an Account.
You can be sure that this account is yours by giving us this information. It also helps us make sure that the game is fair and that payments and withdrawals are safe. Checking your identity, age, and ownership of payment methods may require more information and documents if needed. When you deposit £100 or ask to withdraw £, for example, the exact information that is asked for can change. During sign-up and Know Your Customer (KYC) processes, information is collected about you. This information includes basic information about who you are and how to contact you so that you can manage your account. This could include:
You may be asked for verification and identity confirmation data when you need to complete Know Your Customer (KYC) checks or when certain account actions require more validation. Depending on the situation, we may ask for:
Your billing address must match the address you used when you registered. Please note that we will only ask for documents that are necessary for the verification step and may ask you to remove sensitive fields that aren't needed for checks if that's okay. If the information you sent doesn't match, we may ask for updated information or more proof to finish verifying your account.
Fortune Games Casino uses information about your account and how you play to make sure that bonuses and promotions are accurate and relevant to you, and to stop people from abusing their power. For example, a match up to £200 is an example of a welcome bonus. This helps make sure that the right profile gets the bonus and that the bonus amount is calculated correctly. That's not all. We also use your contact information to send you promotional messages through the channels you pick and to make personalized offers in your account.
If we need to, we may use your location signals, like the address you registered with in UK, to only show you campaigns that are available in your area.
Fortune Games Casino may process a limited set of information about your account activity and eligibility in order to run promotions smoothly. Usually, this includes information about how you registered, your transaction history, and how you use bonuses. Account information and contact information, such as an email address, phone number, and preferred way to be contacted for bonus alerts and limited-time deals. Confirmation of age, identity checks, and information about where you live to make sure you can take part in a certain campaign in UK.
We need to know about deposits and withdrawals, including amounts like £50 or £100, timestamps, and the type of payment method used to make deposits count for promotions and make sure limits are applied correctly. History of bonuses you've claimed, including how much you got credited, how far you are in the wagering requirements, and any bonuses that have been canceled or not valid anymore. Gameplay and preferences—the types of games you like to play, what you do during sessions, and information about your device—are used to make personalized offers that don't change the outcome of games. When you personalize something, you don't change the odds or the results. The rules for eligibility and your activity patterns, not the results of your games, determine what bonuses and offers you can get. When promotions depend on where you live or on the law, Fortune Games Casino may use information about your residency to keep offers from markets that aren't allowed them.
Sometimes, basic profile information like UK should only be used for legal reasons and not for marketing purposes that have nothing to do with the profile. You can select not to receive promotional messages by changing your notification settings or clicking the "unsubscribe" link in emails. Within your account, you will still be able to see regular offers and get important messages about security, payments, or service updates.
Payment and withdrawal data is only processed by Fortune Games Casino to complete deposits and withdrawals, stop fraud, and meet regulatory requirements. It is important that sensitive information is kept safe and that transactions are linked to the right account holder. This is done through payment and payout workflows.
When you deposit as little as 10 £ or ask to withdraw as much as 20 £, the casino keeps track of the necessary transaction information to authorize, route, and balance the transfer. This includes both the information you give when you check out and the technical identifiers that are made during processing.
When a player deposits or withdraws money, Fortune Games Casino may store a mix of payment and operational data to make sure the transaction is legitimate, look for signs of fraud, and help with customer service requests. Some casinos store sensitive information on their own systems, but others use licensed payment partners to handle it.
Ids for payments are account numbers, transaction references, and provider IDs that are hidden and used for tracking and checking. Withdrawal and deposit amounts like $100 £, timestamps, and a history of statuses (pending, approved, completed, and reversed). Device and security signals: IP address, device identifiers, and session information to stop payments and account takeovers that aren't supposed to happen. As part of identity checks and anti-fraud measures, verification linkage makes sure that the payout method belongs to the registered player. Fortune Games Casino does not ask for all of your payment information over chat or email. If someone asks you for your full card number, security code, or password, do not give them that information. Instead, contact support through the official site.
Transaction data can also be used to enforce responsible gaming and financial controls. For example, it can be used to look for strange patterns, like repeated failed deposits of 50 £ or fast withdrawal requests of 500 £, which need extra security confirmation. Payment data is shared with trusted processors, banks, and verification providers who need to know it in order to make deposits and withdrawals. These partners are only given the information they need to complete the transfer and follow the law's rules against money laundering. Taking care of withdrawals is linked to keeping your account safe. We might need to do more checks before giving out funds like 200 £ if the withdrawal request is sent to a new payout method or if it behaves differently than usual.
This step stops fraud and makes sure the money goes to the rightful owner.
Fortune Games Casino uses KYC and AML checks to make sure the right person owns an account, stop fraud, and follow the law. The frequency of these checks is based on how much you use your account. They happen most often when you ask for a withdrawal, change important account information, or your account activity shows that you are taking on too much risk. Fortune Games Casino only collects and stores the information needed for confirmation when KYC, AML, or Source of Funds checks are needed.
We treat your documents and personal information as private and only use them for legal, security, and payment processing reasons. Identity verification: a government-issued ID with your name, date of birth, photo, and document number; This depends on how you pay, what activities you have in your account, and where you are. Your full name and home address must be written on a document called "address verification." Proof that you own or control the deposit method used on the account is called payment method verification. Source of Funds (SoF) documents show where the money used for gambling comes from. This is especially important if you make large deposits or withdrawals often or in ways that don't match your profile.
When you are asked about a higher-risk situation, Source of Wealth (SoW) information is needed to help explain how your overall wealth was built. Additionally, Fortune Games Casino may ask for more information about transactions, such as the reason for deposits and withdrawals, in order to support AML compliance. They may also ask you to confirm your UK of residence or UK if necessary for regulatory checks. Checks are more likely to be issued when there is a first withdrawal, a withdrawal request for 500 £ or more, multiple deposits totaling 1000 £ in a short amount of time, a change in name or address, multiple failed payment attempts, or activity that points to third-party use. As proof of Source of Funds, you can use bank or account statements, payslips, tax forms, business income records, or any other reliable proof that shows how you got the money.
Fortune Games Casino can ask for documents that clearly show your name, important dates, and transaction details. You may be able to hide transactions that aren't related if that's okay with them. All KYC and AML information is kept in a safe place where only trusted parties involved in compliance and payment processing can access it. If the law requires it, information from these departments is also shared with the authorities. As long as it's required by law, data is kept until it's deleted or made anonymous, whichever is possible. If verification can't be done, Fortune Games Casino may limit deposits, bonuses, or withdrawals until they get the information they need. Compliance with AML rules may require the casino to delay or reject a transaction in some situations. For example, if the source of $2,000 or more cannot be reasonably confirmed, the transaction may not go through.
Fortune Games Casino is designed to keep your personal information safe when you play on your phone or tablet. This includes mobile play, apps, and device permissions. Mobile privacy starts with safe connections, being careful with device IDs, and being able to see what information you share when you use a website or an app that supports it. You should think of your device as a part of your privacy setup. Using a screen lock, keeping your operating system up to date, and not playing for real money on shared devices can help keep other people from getting into your account, balance, and gameplay history without your permission.
Our mobile app is made to work with the fewest possible permissions. When someone asks for permission, it usually has a specific purpose, and you can only give it when you need to. Some features may not work if you don't allow a non-essential permission, but the main game should still be able to run. It's possible to choose to receive promotional messages and security alerts through notifications. You can turn off marketing alerts and only keep account security alerts if your device supports them. Camera: This is only used if you choose to upload proof of identity or scan a QR code to log in. You can upload files without using the camera if your device lets you choose pictures that are already on it.
Attach documents you want to send, like proof of identity or address, to Photos/Media Storage. When you choose files to upload, we don't go into your gallery. You should only ask for location services when you need to in order to follow the rules or make sure they are available in your area. Some features may not work until you allow location if you say no to being asked for it. Biometrics (Face ID or fingerprint) are optional but can speed up the login process on your device. Your device, not Fortune Games Casino, stores your biometric information. How to manage permissions: You can change these settings at any time in the App settings or site permissions on your device.
If you gave permission and then later took it back, the feature that used it will stop using it right away. However, documents you sent before will still be stored according to our rules for document retention. Mobile browsers and in-app web views: If you use a browser to access Fortune Games Casino, your browser can set cookie settings, stop tracking, and remember your passwords, among other privacy settings. Don't save your passwords in browsers that other people use. Instead, use a trusted password manager. Safety for mobile payments: when you deposit £50 or withdraw £, the transaction goes through encrypted, safe channels. For payments, we don't need to see your contacts, call logs, or SMS messages more than we have to. Also, we will never ask you to share one-time codes outside of the official checkout or verification flow.
When using a public Wi-Fi network or sharing a device, only log in to a connection that you know and trust. Remember to log out when you're done playing, clear your browser's cache on shared computers, and don't save your card information. Immediately change your password and contact support to lock your account and look into what happened if you think someone logged into it.
Fortune Games Casino uses cookies and other tracking technologies to make sure the site works well, keep your account safe, and make sure you have the best experience possible. When you use cookies, we can remember your preferences, see how you use games and pages, and send you relevant ads instead of spam.
We set some cookies, and trusted partners set others to help with analytics, payment security, and delivering ads. You can change most of your cookie settings at any time in your browser or on your device. In some cases, as required by law in UK, you can also use our on-site cookie consent options.
Some cookies are necessary for basic functions like logging in, moving between pages, stopping fraud, and keeping your account safe. Some features might not work right without these cookies, like tools for responsible gaming or making a £70 deposit. You don't have to enter your preferences again and again when you visit a website because preference cookies remember the ones you make, like language, display settings, and game filters.
Also, when you go back to the casino, they help you keep up the flow between sessions. By gathering broad data, like which pages take a long time to load or which games are launched most often, analytics cookies help us measure performance and make the site easier to use. We use what we've learned to fix mistakes, make the registration or verification process smoother, and help people find new games. Cookies help make ads and content more relevant to you when you visit a casino. They can help you limit how many times you see the same promotion, find out if an ad sent you to a page, and tailor offers to your activity on the site. For example, they can show you slot-related promotions after you look through the slot categories or draw your attention to a £200 reload bonus when you deposit a lot.
Pixels and SDKs are two similar technologies that can be used on mobile devices or the web to make sure that messages are delivered, spot strange behavior, and make campaigns more relevant. Usually, these tools don't need direct account credentials. Instead, they use identifiers like device or browser information. Depending on the type of cookie, you have different options and ways to handle them. For example, you can block or delete cookies in your browser settings. If you block essential cookies, you might not be able to log in, make payments, or do security checks. You can accept or reject non-essential categories (like analytics or advertising) without affecting essential cookies if the site lets you.
You can limit ad tracking or reset advertising identifiers on some devices, which may make personalized ads less relevant to you. Advertisements may still show up if you turn off advertising cookies, but they may not be as relevant. This is because we may base our decisions on things like the page you are looking at instead of what you have done in the past. It might be harder for us to figure out what's wrong with performance if you turn off analytics cookies, but you can still play as long as essential cookies are still turned on. How long cookies last and how often they are updated are different. Some cookies only last for one session and are deleted when you close your browser. Others stay for a certain amount of time to remember your choices or track how well a campaign is doing.
As technology or the law changes, we may make changes to how we use cookies. Please check this section often for the most up-to-date information at any time.
Fortune Games Casino uses multiple layers of security to keep player data and transaction records safe while they register, play, make deposits, and withdraw money. In order to keep account activity trackable and auditable, these steps are meant to lower the risk of fraud, unauthorized access, and data leakage. Security is taken care of from start to finish: we encrypt data while it's being sent, restrict access to data that's already been saved, keep an eye on systems for odd behavior, and keep accurate records to help with disputes and meet regulatory needs when needed.
Encryption while in transit and secure sessions. Modern encryption protocols protect the data sent between your device and our systems. This helps keep logins, personal information, and messages about payments from being snooped upon. With secure session handling, the chance of a session hijacking is lower, and strange login behavior can be found. Little to no access and least privilege. Only authorized staff who need to do specific tasks, like helping with payments, stopping fraud, or making sure players are following the rules can see information about players and transaction logs. Permissions are limited based on role, and users' access is recorded to make sure that others are responsible. Keep your stored data safe.
The safest ways to store sensitive data are encryption and strict separation of environments. We try to keep the number of fields that can be used to identify you as low as possible, and we don't store full payment information on our systems. Instead, we handle payments through secure channels. Safekeeping of records and transactions. Timestamps, status history, and technical markers are used to record deposits and withdrawals so that they can be reconciled and investigated. This lets us make sure that actions like depositing $50 or withdrawing $500 are always handled the same way and can be tracked if a player has a question. Monitoring for fraud. Both automated and manual checks look for patterns, like sudden cycles of deposits and withdrawals, strange changes in devices, failed authentication multiple times, or signals from different accounts that don't match.
Features to keep your account safe. If strange activity is noticed during login, protective lockouts, rate limits, and login anomaly detection may go into action. This makes it less likely that credentials will be stolen. Safeguarding networks and buildings. Attacks like denial-of-service, scanning by hackers, and intrusion attempts can be stopped with firewalls, traffic filtering, and security monitoring. Response to incidents and ongoing testing. We have steps in place to find, evaluate, and handle security events, such as internal escalation and containment steps. Systems are checked and updated on a regular basis to fix any new security holes and keep security controls up to date. That which you do to keep data safe. Make sure you have a strong, unique password, keep your device up to date, and contact support right away if you think someone has gotten in without your permission.
Share your account information only with people you trust, and only sign in from networks and devices you know are safe.
Name, date of birth, address, email, phone number, login information, device and IP information, and payment identifiers are some of the information we collect to open and protect your account and process payments. In order to follow AML and KYC rules, we also collect proof documents. We need this information to run the service, stop fraud, handle deposits and withdrawals, follow the limits you set, and do what our license requires us to do.
When you make a deposit or withdrawal, we only give our payment providers the information they need to complete the transaction, check for fraud, and handle chargebacks. We do not sell information about you. Before releasing £, we may ask you for proof if a bank, e-wallet, or card issuer asks for another check. We may ask for a screenshot or statement that shows ownership but hides sensitive numbers if your payment method is not in your name.
Photo ID (passport or national ID), proof of address (utility bill or bank letter), and proof of payment method (card or e-wallet ownership) are all common ways to prove who you are. If we want to be sure of your identity, we may ask for a selfie or video check. We look over documents as quickly as possible after they are sent through your account. If details don't match or files aren't clear, it may take longer for more complicated cases. The documents are kept safely and only for compliance and security purposes. They are kept for as long as the law says they have to be.
Because you are the one using our services, you need to make sure that online gambling is legal in UK. We use device, location, and fraud checks to make sure that restricted areas are followed. Based on our Terms, if your location, UK, or residency causes a restriction, we may limit your access, stop withdrawals until checks clear, or close your account. After the identity and payment method checks are done, the remaining balance is taken care of.
Connections are encrypted, and your account is watched over, just like when you're on your computer. Use a strong, unique password, keep your device up to date, and don't give out your login information to anyone else. In your account settings or by calling Support, you can ask for a temporary freeze, set limits on how much you can deposit or lose, and begin self-exclusion. You can stop getting marketing emails in your profile or by clicking the "unsubscribe" link. You may still get service emails about things like payments, security, or legal notices.
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